Manage and respond to all interactions from your primary Twitter handle easily.
Manage social interactions across multiple Twitter accounts from one place.
Replies to your tweet are converted to tickets by default
All Mentions to your account are converted to tickets by default.
All Direct Messages are converted to tickets by default.
Reply to tweets or DMs without leaving the helpdesk. You can choose from among the handles integrated with the system to reply to a tweet.
Post a tweet from your company handle using the Composing tweet widget on the top right corner of the Social tab to engage with customers and visitors proactively.
View the original tweet on Twitter by clicking the View on Twitter link in the ticket.