Manage and respond to all interactions from your primary Facebook page easily.
Import and manage multiple Facebook product pages from a single place.
Import all visitor posts on a Page as tickets automatically.
Convert private messages from visitors to your Page into tickets automatically.
Reply to Facebook posts as you would a normal helpdesk ticket. Agent replies are added as comments to the original post on Facebook.
Split individual comments as separate tickets and track/respond to each issue separately.
Identify PMs by the lock icon in the left margin. Reply to PMs as you would a normal ticket. This will be the same as having a private chat with the user on Facebook.
View the original post on Facebook by clicking the View on Facebook link in the ticket. You can also identify which page the post/comment was sent from here (in case of multiple Pages associated with a single helpdesk).