Add one or more mailboxes to Freshdesk. Track and manage all your email interactions by converting them to tickets.


Support Mailbox

Track and manage all your email conversations from within Sociomile, by forwarding all your support email to your Sociomile mailbox.

Reply-to address

The support email you specify for the mailbox will also be the reply-to address.

Ticket assignment

Automatically assign emails sent to a particular email address to a particular group.

Requester contacts from reply-to email address

Requester contacts will be created using the reply-to email address of the ticket.

Custom Mail server

Use your own email servers for sending and receiving customer communication.

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